Privacy Policy

We collect information you provide directly to us when you:

• Create an account — name, email address, organisation name, org code, and password.
• Use the platform — messages, tasks, leads, contacts, files, and other content you create or upload.
• Contact us — any information you provide when you reach out for support.

We also collect certain information automatically, including:

• Log data (IP address, browser type, pages visited, time and date of visits).
• Device information (hardware model, operating system, unique device identifiers).
• Usage data (features used, actions taken, session duration).
• Cookies and similar tracking technologies (see Section 7).

We use the information we collect to:

• Provide, operate, and maintain the OpsHub platform.
• Process transactions and send related information, including confirmations and invoices.
• Send administrative information such as updates, security alerts, and support messages.
• Respond to comments, questions, and requests and provide customer service.
• Monitor and analyse usage patterns and trends to improve the platform.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery). These providers are contractually obligated to protect your data.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal requirements — if required by law or in response to valid legal process (court orders, subpoenas).
• Protection of rights — to protect the rights, property, or safety of OpsHub, our users, or the public.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at info@fulcrumbizops.com. We will respond to deletion requests within 30 days. Note that some information may be retained for legal, audit, or fraud prevention purposes.

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/HTTPS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and enable two-factor authentication where available.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request deletion of your personal data ("right to be forgotten").
• Portability — request a machine-readable export of your data.
• Objection — object to processing of your data for direct marketing purposes.
• Restriction — request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at info@fulcrumbizops.com.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies — necessary for the platform to function (authentication, session management).
• Analytics cookies — help us understand how users interact with the platform (page views, feature usage).
• Preference cookies — remember your settings and preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the platform may not function properly.

Our platform may integrate with or link to third-party services (e.g., video conferencing, email providers). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

OpsHub is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place, including Standard Contractual Clauses where required.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: